Dreame Malaysia After-Sales Policy
Effective Date: July 1, 2023
Operated By: Dasher Services Sdn. Bhd. (Official Service Center for 70mai Malaysia)
Customer Support: WhatsApp +6018-209 4644 | Available Daily, 9:00 AM – 6:00 PM
1. Overview
This After-Sales Policy outlines the terms and conditions for returns, refunds, replacements, and warranty repair services applicable to 70mai products purchased through authorized channels in Malaysia. It is established in accordance with the Sale of Goods Act 1957 and aims to ensure a consistent, fair, and high-quality support experience for our customers.
2. Scope of Coverage
This policy applies to 70mai products purchased via:
- Dreame Malaysia’s official website
- 70mai official stores on Lazada, Shopee, TikTok
- Authorized 70mai dealers and distributors in Malaysia
All after-sales services are provided by Dasher Services Sdn. Bhd., the appointed service center for 70mai Malaysia.
3. Return & Refund Policy
3.1 Eligibility
Customers may request a return and refund within 14 calendar days of the purchase date or delivery date (whichever is later) if the product is found to have a manufacturing defect.
3.2 Application Process
- Contact our after-sales service team via WhatsApp
- Provide valid proof of purchase (receipt/invoice)
- Return shipping costs will be covered by 70mai Malaysia
- Refunds will be processed within 14 calendar days of receiving the returned product
3.3 Platform-Specific Guidelines
- For purchases from Lazada, Shopee, TikTok, please refer to the platform’s return policy and contact the respective seller
- For purchases from other authorized resellers, contact the seller directly for return instructions
3.4 Return Requirements
To be eligible, returned items must:
- Be in original, sealed, and unused condition
- Include all original packaging, accessories, gifts, and manuals
- Not show any signs of tampering, use, or damage
- Be returned as a complete set
3.5 Exclusions
Return and refund requests may be rejected in the following cases:
- Missing or tampered proof of purchase
- Requests made after 14 calendar days
- Used, damaged, or incomplete products
- Unapproved returns or unauthorized cash-on-delivery shipments
- Partial return of bundled items
4. Replacement Policy
4.1 Eligibility
A replacement can be requested within 14 calendar days from the purchase or delivery date if the product has a verified manufacturing defect.
4.2 Application Process
- Contact the after-sales team with proof of purchase
- Return the full set of the product in good condition
- Upon verification, a replacement unit of the same model and specifications will be provided
- Dreame will cover the replacement shipping fee
4.3 Exclusions
Replacement requests may be denied if:
- The request is submitted after 14 days
- The returned product is used, damaged, incomplete, or shows no defect
- No valid proof of purchase is provided
- Return shipment is not sent within 14 days after confirmation
5. Warranty Repair Service
5.1 Coverage
Products with verified manufacturing defects within the warranty period are eligible for free repair. The warranty only applies to domestic, personal use.
5.2 Start of Warranty
- Warranty begins from the purchase date or delivery date (whichever is later)
- If proof of purchase is lost, warranty starts three months after the product’s manufacture date
- Replacement units will follow the original warranty period based on the date of purchase or delivery
5.3 What’s Not Covered
Free warranty repair does not apply to:
- Products purchased from unauthorized sellers
- Damage from misuse, liquid ingress, drops, voltage issues, or accidents
- Wear and tear or cosmetic damage
- Unauthorized repairs or alterations
- Products with expired warranty
- Failure to return item within 14 days after service approval
6. Service Charges
- Free of Charge if the issue is covered under warranty
- Charged Repairs apply if:
- Product is out of warranty
- Damage is user-caused or accidental
- Shipping: One-way shipping is chargeable for out-of-warranty service
- Inspection Fee: Waived for warranty cases
- Cleaning Fee: RM50 applies if the product is returned in extremely dirty condition
7. Legal and Liability Notice
- Claims must be submitted within one year of the issue arising
- Dreame’s total liability is limited to the product's purchase price
- In the event of legal conflict, the Sale of Goods Act 1957 shall prevail
8. Additional Notes
- Do not send back damaged or swollen batteries
- After-sales service is only available for 70mai Malaysia products purchased through official channels
- This policy does not apply internationally
- Incorrect delivery addresses or rejected parcels are the customer’s responsibility
- We will hold unclaimed returned items for 30 days before disposal
- Check your parcel upon delivery; report any transit damage within 24 hours
9. Contact Us
For any after-sales inquiries or warranty support:
WhatsApp: +6018 209 4644
Operating Hours: Monday to Sunday, 9:00 AM – 6:00 PM